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How do I return an item? Warranty, Terms and Conditions: Products come with a Standard 90-Day Return Policy, and a Lifetime Warranty on quality. See our Return Policy below for details. PRICING AND SALES: This website price list constitutes an offer to sell. Prices are subject to change without notice. Monkey Bar Gym reserves the right to change or improve the design of any product at any time without notice. Monkey Bar Gym does not offer post-order price matching when an item's price drops after you buy it. RETURNS: 1. Contact customer service at orders@monkeybargym.com to execute a return and receive a Returns Goods Authorization (RGA) number. 2. Products must be in “like new” condition and have been purchased from Monkey Bar Gym within the last 90 days. 3. Products not purchased directly from Monkey Bar Gym may not be returned to Monkey Bar Gym. Contact the distributor they were purchased from to execute a return or exchange. 4. A credit will be applied to your account for the returned product within 30 days of the return. 5. We will not accept any returns after 90 days have passed unless there is a quality issue with the product. 6. We do not accept returns or offer refunds for DVD's. PRODUCT QUALITY: LifelineUSA offers a Lifetime Warranty on Lifeline product quality. Normal wear and tear is not covered after 90 days. Product damage due to misuse is not covered and may be dangerous. WARRANTY: LIMITED WARRANTY WARRANTOR: Lifeline International, Inc., 404 Holtzman Road, Madison, WI 53713 PARTIES AND PRODUCTS COVERED: Each and every purchaser of each and every product manufactured and marketed by Lifeline. YOUR DUTIES AS A PURCHASER AND STEP-BY-STEP PROCEDURES FOR YOU TO FOLLOW: 1. Inspect every package purchased for missing or factory defective parts caused by the manufacturer. 2. Follow and comply with instructions supplied in the accompanying DVD or separately; heed all warnings and your physician’s recommendations. 3. Inform Monkey Bar Gym at orders@monkeybargym.com as to any missing part(s); send any defective part(s) to Lifeline at your expense for shipping; supply your name and address and explanation of what happened. 4. Inspect equipment before and after every use for scratches, nicks, cracks and abrasion spots. 5. Replace any part(s) which exhibits the type of damage described in number four. DAMAGED PARTS CAN BE DANGEROUS. What Monkey Bar Gym will do: 1. Monkey Bar Gym will replace all missing and factory defective part(s) caused by the manufacturer at our expense, except for your cost of sending defective part(s) and/or information to Monkey Bar Gym. 2. These replacement part(s) will be shipped within 30 days and usually less than 10 days after we receive all needed information. A defective part is one which exhibits a crack, scratch, nick, notch or abraded portion (or, if stitched, exhibits missing or improper stitching), or which fails to perform as designed when received by you, the purchaser. LIMITATIONS: 1. This warranty is good for and applies for six (6) months from the date of your purchase. 2. IMPLIED WARRANTIES ARE LIMITED TO THE SAME DURATION. 3. INCIDENTAL AND CONSEQUENTIAL DAMAGES ARE EXCLUDED. 4. Some states do not allow limitations on how long an implied warranty lasts or do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations (except as described in number one) may not apply to you. 5. This warranty gives you specific rights and you may also have other rights which may vary from state to state. Always follow product instructions. INTERNATIONAL SHIPPING: -- Addresses for international orders must be complete -- US mail only to APO addresses -- 70lb. weight restriction to APO addresses For questions concerning Monkey Bar Gym Virtual Products, Online Services or Courses please email helpdesk@monkeybargym.com or call 608-663-7511. |